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Frequently Asked Questions
Why can't I login?
First,
1. Try checking and verifying the password.
2. Try clearing your temporary internet files and cookies and try again.
3. Verify that your browser allows you to accept cookies (this may have changed if you have recently installed a spyware blocker)
Recently, a number of cookie-blocking programs have gained popularity among users. These programs block our authentication cookie and need to be configured to allow cookies from us.
These programs include:
SpyBot
Ad Aware
Norton Internet Security
Why was my valid credit card declined?
We employ aggressive ant-fraud filters. There are several security checks that go beyond the normal checks required for our other products including country of origin.
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Online Support Form
To send a support request via email, click here to go to our online support request form. | |
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